How to find your Order Number
When using ParcelBroker for your deliveries and collections, you only need to use the ParcelBroker order number we supply to track any shipment, regardless of the courier it's travelling with or the type of traffic (parcel, pallet or document).
Once you've placed an order with us, you'll receive an email containing your order number. The number begins with the letters MPS followed by 6 digits.
You can also find your order numbers by signing in and visiting the "My Account" section. You can then view or search all of the orders you've placed with ParcelBroker.
Parcel Tracking Information
The information provided by our tracking system varies depending on which courier is transporting the parcel. Some couriers like UPS or DHL have literally thousands of different scans to provide you accurate updates on the location of your parcel.
In addition to the standard scans to inform you that the parcel has been collected, has been sorted at the hub and is out for delivery, there are plenty of other useful scans to inform you of any issues that may delay your shipment.
Parcels travelling internationally tend to have several more scans than one's being delivered to the UK, this is usually due to the additional checks as the goods travel through customs.
International Parcel Tracking
ParcelBroker's tracking system is a unified system. This means that regardless of whether your shipment is travelling within the UK or being exported or imported internationally, all you need is your order number to follow the progress of the parcel.
It's very important to monitor your tracking and this is especially the case for parcels being sent across customs borders as there could be additional customs taxes and duties levied on the importer.
By monitoring your tracking, you'll be aware of any delays or customs issues as they arise, allowing immediate action and reducing the chances of a failed delivery.