Here are some of the many customer testimonials that we have received. They range from our website ordering process through to our after sales support. If you have comments that you would like to share, please click here to contact us.
I'm totally amazed - I put an order through to send an Xmas present to one of my customers and was called up by parcelbroker to say an earlier collection was available at no extra cost if i wanted it. The driver turned up to get it before i had finished putting the selotape on!
With all the stress of online shopping this time of year it was a welcome refreshing change :-)
Just to thank you for an excellent service from yourselves. Will certainly recommend you both.
I would just like to say I find Parcelbroker the most helpful reliable courier company I have ever dealt with. I would highly recommend there service to anyone.
Just a quick note to say that both my customer and myself are absolutely delighted with your service...DHL picked up promptly and delivered to the isle of Wight in one day...Client so delighted she asked for your details so that she can now give you a job as well. Thanks agian
Thank you for your amazingly rapid response to my enquiry,I am delighted with the service from your organisation and will have no hesitation in using your services in the future and recommending your company to anyone I know in France.
Please thank all concerned,kindest regards
Would just like to say - very impressed with the service you offer.
Item was collected Thursday and was delivered to France this morning. Your rates are very competitive and to be able to track the parcel to the doorstep is a great bonus. Will certainly be using you in the future.
Hi I want to thank you for a fantastic service I have never used anything like this before I will use it again I will tell every one, I did not think it would be so easy to book it pay for it then it took 3days to arrive from manchester to my door in spain well done.
I have only used your company a few times so far, but want to congratulate you on providing such a quick, reliable and inexpensive delivery service. Your web site is particularly easy to use.
I have used parcel broker a number of times and the service has always been first class. Items were collected promptly and delivered at the promised time. As one of the destinations was 28 miles off the Cornish coast I was a little concerned that they would arrive in one piece again no issues here the goods arrived in immaculate condition. I will definitely be using their delivery services again.
I can only recommend your website. It's very easy to use and now that we have also a customer account with you it's even easier. Whenever I had problems you were of great help!!!
Everything arrived this morning in perfect condition.
I would like to say I wish I had come to your company first last week and I could have saved myself a a lot of time and hassle. Great to see such an easy to use website backed up by a first rate service even for us little people. I will recommend you to all who will listen.
Amazing - was a bit concerned because I have never used a service like this before but it was quick, easy and very effective. Even though I only selected the economy service with DHL the parcel was picked up at 16:40 in Somerset and had been delivered to Cheshire by 12:30 the next day. Brilliant service, thank you.
The service offered by Parcelbroker is convenient, reliable and they are difficult to beat on price. The website is easy to use and the staff are very friendly and helpful.
Just wanted to send you a quick email to thank you for the excellent service I received from you. It took not ever 3 days to ship my 4 parcels from London to a small village near Rome and the whole process was very smooth. I will definitely use your service again and recommend it to anyone who might need it. Thanks again
Thank you for collecting and delivering my order so quickly and efficently.
Now that's what I call service! You called me a few minutes ago to say you might be able to arrange pick-up for my parcel this afternoon, and while you were on phone, the courier rang my doorbell!!!
I must appreciate the service you give us, as the personal contact is a very important feature of your company compared with the call centre approach of some of your competitors. This combined with your good prices keeps me loyal to yourself. It is much appreciated
I just want to thank you for your professional, friendly help in transporting my pallet to me in Germany.
A total pleasure to deal with and delivery was as promised. I will recommend you to anyone.
From a well happy customer.
Boy you are on the ball and I only wish there would be more of you on this planet.
From the moment I put the order through until it was registered it has been absolute bliss with no hick ups or whatsoever. And this is very rare these days !!
You were efficient,helpful and very pleasant on the phone.We will certainly use you again!
Just to thank you for the fast and efficient service in sending my parcel to Rhodes in Greece. It arrived 4 days ahead of schedule
I would just like to say how delighted i am with the service your company have provided me with. My parcels arrived this afternoon after being picked up in London Frideay morning.
As a week end intervened I did not expect the service to be so prompt.
Thank you once again and i definately use your services when needed in the future.
Yours sincerely Gladys
Gladys Norma Williams. Torremolinos Spain
Another fantastic service. DHL collected it toady at 17.30. thanks
Wow! Impressive! Thank you very much. Extremely detailed tracking. I feel totally confident in recommending you.
I would just like to pass on my sincerest thanks for your help, our parcel arrived at its destination today. I appreciate all your efforts and your keeping me updated by email, it was all very helpful. Given the experience that we recently had with another carrier, I cannot praise you and your staff enough.
Just wanted to drop you an email to say how impressed I was with the service provided. My parcel was picked up promptly and arrived in France 2 days later.
Thanks again and I shall certainly use ParcelBroker again.
That is an incredible service! Phoned this morning for a reschedule, not knowing if it is possible, and it was done in less than 2 seconds!! Very very impressive.
G&M Flower Design
Brilliant,. Just want to say that your service has been a joy to use. Would recommend you guys to anyone!
I requested a parcel collection via your website at 12.30ish on Tuesday 29th December, as i assume this time of year is busy for couriers i expected delivery within 2-3 days. It arrived at 11.01 on Wednesday 30th December!
Excellent service as i was able to track the parcel online, the service as a whole is easy to use and to get a delivery in 22.5 hours at under Â£10...a bargain!
Thanks and i hope Parcelbroker goes from strength to strength in 2010
I just wanted to let you know how very impressed I was by the excellent service I received from Parcel Broker. From the outset the Parcel Broker representative I spoke to was more than helpful in organising the collection of an item from Wolverhampton for me. Nothing was too much trouble for this company and I could not believe that the item (which was to be collected from Wolverhampton on 29th December) arrived with me in Northern Ireland the following day! This is a fantastic service that I could not recommend highly enough. As luck would have it, it turns out that the item I ordered is faulty but this disappointment is no reflection on the the excellent service provided by Parcelbroker. I will certainly use them in the future and will highly recommend them to anyone I know seeking a reliable courier service. Many thanks again.
Martina, N. Ireland
I recieved my parcel on Friday 22nd, and I just wanted to say that I was very pleased with the service your company supplied and would not hesitate to use you again.
i am very impressed with your service and will recommend and use you again
Just a note to thankyou for your fantastic service, my curtains arrived on Friday as promised.
Im so pleased with your service, its cheap, reliable and does what it says!
Many thanks for your help
Can I just say I was very pleased with your service, we placed the order with you late on Friday, you collected on the Monday, and we received it around 5 pm on the thursday....amazing when you think it sometimes takes a week or more for my letters to get from here to the UK.
We have used parcelbroker.co.uk on several occasions to send our Gift Vouchers to Ireland and Europe and experienced nothing less than 5* service.
My package was received yesterday afternoon, within the 5 working day period specified.
Just wanted to say thanks for controlling the process and alerting me quickly to the failed initial pick up, caused by the seller.
I know this is part of the service but there are many horror stories on the web about very poor service from parcel/consolidated shipping services.
You guys actually deliver, literally, no pun intended, a pleasant surprise in these days of so much poor customer service.
I will definitely use your company again
When it comes to a parcel service i look for several things, value for money, ease of collection booking, reliability of service and promptness of responding to any issues that may occur. ParcelBroker excel at every one of these.
In a time when many services are simply interested in taking the money for the booking but doing no more, it is a refreshing and very welcome change that a company like ParcelBroker take the time to inform customers of any issues, such as a breakdown in DHL computer systems that has resulted in an unavoidable delay, when the customer themselves may not even be aware of it.
Too many other companies would let the customer find out the hard way and simply say it was not their responsibility since it was DHL's issue, not theirs.
This never happens with ParcelBroker and throw in the great price and other vital criteria already mentioned which ParcelBroker excel at and you have a delivery company that i would not hesitate to recommend to any online retailer.
Many thanks for your help. I've already recommended you to a colleague: speedy, efficient, friendly & helpful..........and all at a great price.
Just wanted to say thanks again – parcel collected at about 14.40 on Tuesday afternoon and has arrived in Germany today. Both my customer and I are very happy.
All has arrived fine. Fantastic service and communications both end. Will use again and recommend to all.
Hi, Just wanted to tell you how pleased I was with your sevices. First rate company and service. Thanks
Mr John E Partridge
Thank u so much. Parcel delivered safely in Mallorca. Great service. Will definitely recommend.